Privacy Policy

Request Pty Ltd ("we," "us," or "our") is committed to providing quality services to you and this policy outlines our ongoing obligations in respect to how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("the Privacy Act"). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.

This information is obtained in various ways, including:

• Through contact or service forms on our website www.requestgroup.com.au
• Email correspondence
• Phone calls and SMS
• Social media interactions
• Directly from you during service requests or quotations

We collect your personal information primarily to:

• Provide our services to you
• Manage client relationships and service records
• Respond to enquiries and provide quotes
• Process payments and communicate about projects
• Send updates, offers, or important service-related information

We may also use your information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.

You can unsubscribe from marketing or mailing lists at any time by contacting us in writing at request.pty.ltd@outlook.com.

Sensitive information includes details such as racial or ethnic origin, political opinions, religious beliefs, criminal records, or health information.

We only use sensitive information:

• For the primary purpose for which it was provided
• For directly related secondary purposes
• With your consent, or
• Where required or authorised by law

Where reasonable and practicable, we collect personal information directly from you. However, in some instances we may receive information from third parties (e.g., property managers, contractors, or service partners).

When this occurs, we take reasonable steps to ensure you are made aware of the information provided to us by the third party.

Your personal information may be disclosed:

• To third-party contractors, suppliers, or partners involved in providing our services to you
• When you consent to the disclosure
• When required or authorised by law

We do not sell or rent personal information to third parties.

We take reasonable steps to ensure your personal information is protected from misuse, loss, and unauthorised access, modification, or disclosure.

When your personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. However, most personal information will be stored securely in client files for a minimum of seven (7) years.

You may request access to, or correction of, the personal information we hold about you.

If you wish to do so, please contact us in writing at request.pty.ltd@outlook.com. No fee will be charged for access requests, but an administrative fee may apply for providing copies.

To protect your privacy, we may require identification before releasing the requested information.

We aim to ensure your personal information is accurate, complete, and up to date. If you believe any details are incorrect or outdated, please contact us as soon as possible so we can update our records.

This Privacy Policy may change from time to time and will always be available on our website at www.requestgroup.com.au.

If you have any queries or complaints about our Privacy Policy, please contact us at:

We will respond to your enquiry or complaint promptly and work to resolve any concerns in accordance with the Privacy Act.