Terms and Conditions

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Request Pty Ltd (ABN 83 620 303 344) ("we," "us" or "our"), concerning your access to and use of the website www.requestgroup.com.au as well as any other media form, media channel, or online service related, linked, or otherwise connected thereto (collectively, the "Site").

By accessing the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with all of these Terms and Conditions, you are expressly prohibited from using the Site and must discontinue use immediately.

We reserve the right to make changes or modifications to these Terms and Conditions at any time for any reason. Any changes will be reflected by updating the "Last Updated" date at the top of this page. It is your responsibility to review these Terms periodically. Continued use of the Site after such updates constitutes acceptance of the revised Terms.

This Site is intended for individuals aged 18 years and over. Persons under the age of 18 are not permitted to use the Site without the supervision and consent of a parent or guardian.

Unless otherwise stated, all content on the Site—including text, graphics, images, logos, videos, icons, and software—is the intellectual property of Request Pty Ltd or its licensors and is protected by Australian copyright and trademark laws.

You may not reproduce, republish, distribute, display, or exploit any portion of the Site or its content for commercial purposes without prior written consent from us.

You are granted a limited, non-exclusive, and non-transferable license to access and use the Site for your personal and non-commercial use only.

All pricing and service information displayed on our Site are provided in Australian Dollars (AUD) and are exclusive of GST, unless otherwise specified.

Prices and service details are subject to change without notice. We reserve the right to refuse service, cancel bookings, or decline quotations at our sole discretion.

Any call-out fees, hourly rates, or service minimums will be disclosed prior to work commencement or within quotations. Unless otherwise stated, a standard $80 call-out fee and 2-hour minimum apply for general maintenance services (excluding materials).

By using this Site, you agree that:

• You have the legal capacity and agree to comply with these Terms;
• You will not use the Site for any unlawful purpose or violate any applicable Australian laws;
• You will not attempt to gain unauthorised access to the Site or its systems;
• You will not use automated scripts, bots, or data extraction tools to collect information from the Site;
• You will provide accurate and complete information when submitting an enquiry or service request.

We reserve the right to refuse or terminate access to the Site for users who violate these Terms.

When you submit a quote or booking request through our Site, you agree that all information provided is accurate and that you are authorised to request services on behalf of yourself or your organisation.

Quotes are valid for 14 days from the date of issue unless stated otherwise. Final pricing may vary based on site inspection, access, or material requirements.

Payments must be made in accordance with the agreed invoice terms. Late payments may incur additional charges.

To the maximum extent permitted by law, Request Pty Ltd and its directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our Site or services.

While we take every care in performing our services, we do not accept liability for:

• Damage caused by pre-existing faults or structural issues beyond our control;
• Delays caused by weather, supply shortages, or third-party contractors;
• Loss of profit, revenue, or data resulting from use of the Site or any service delays.

Our total liability for any claim relating to our services or the Site shall not exceed the total amount paid by you to us for the relevant service.

Our Site may contain links to third-party websites or social media pages. These links are provided for your convenience only, and we are not responsible for the accuracy, privacy policies, or content of such external sites. Accessing these third-party websites is at your own risk.

We value your privacy and are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our Privacy Policy, available at www.requestgroup.com.au/privacy-policy, explains how we collect, use, and safeguard your information. By using our Site, you agree to the terms of our Privacy Policy.

We strive to ensure that our Site operates reliably and securely. However, we do not guarantee continuous access and may suspend or modify the Site without notice for updates, maintenance, or other reasons.

We are not responsible for any loss or inconvenience caused by such downtime.

You agree to indemnify and hold harmless Request Pty Ltd, its directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or related to:

• Your breach of these Terms;
• Your use or misuse of the Site;
• Any violation of applicable laws or third-party rights.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia.

You agree to submit to the exclusive jurisdiction of the courts located in Melbourne, Victoria for any disputes or claims arising out of or related to these Terms or your use of the Site.

The Site and all content are provided on an "as is" and "as available" basis. While we aim to keep all information accurate and up to date, Request Pty Ltd makes no warranties or representations about the completeness, reliability, or accuracy of any content on the Site.

If you have any questions, complaints, or concerns about these Terms and Conditions, please contact us at: